User Experience

RELATED TERMS: User-centred design; User-driven design

User experience may be defined as, “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service” (ISO 2009).

The term ‘user’, of course, is not greatly used in the design of narrative environments because, while there may be an instrumental aspect to the narrative environment, the nature of the engagement has many more dimensions, involving the participant as a cultural being whose agency is ‘actantial’, that is, networked, distributed or systemic.